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华北能源监管局12398热线服务春节不打烊
发布时间:2019-02-18 来源:华北能源监管局

????为了确保群众度过一个欢乐祥和的春节,华北能源监管局按照国家能源局的统一要求,对节日期间12398热线值班和投诉举报处理工作进行了周密部署。一是向区域内五家电网企业及6家配售电公司印发通知,?#28304;?#33410;期间做好供电服务工作提出总体要求?#27426;前?#25490;业务熟练的工作人员接收和处理春节期间12398热线派发的各类任务工单;三是与区域内各能源企?#24471;?#30830;春节期间投诉举报应急处理人员和联络方式,确保节日期间有关问题得到及时快速处理。

????经统计,华北区域在春节期间共有100余名群众向12398热线中心咨询或反映用能、用电问题,派发至华北能源监管局的任务工单共18件。其中,反映停电问题12件,服务不到位?#30830;?#38754;问题6件。经分析,停电主要在冀北唐山、张家口地区以及内蒙古呼和浩特地区。针对群众反映的问题,我局值班人员第一时间进行了处理,及时督促相关企业启用快速处理通道,简化工作流程,尽快查?#20197;?#22240;、排除?#25910;希?#21450;时地解决了群众反映的各类问题,保障了春节期间群众可靠满意用能需求。

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