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2019年春节期间山东省电力服务情况平稳有序
发布时间:2019-02-18 来源:山东能源监管办

????2019年春节期间(除夕至正月初六),山东能源监管办认真履行供电监管职责,督促国网山东省电力公司加强服务情况运行监控和服务调度,监督各级供电企业做好电力服务,确保及时响应人民群众诉求。春节期间全省供电服务情况良好,重要客户和重要场所安全供用电情况正常,未出现较大范围停电和因此导致的服务问题。

????春节期间,山东能源监管办12398热线共收到电话反映45个,较去年春节期间37个上升21.62%。其中?#21644;?#35785;1件,占2.22%;咨询39件,占86.67%;其他5件,占11.11%。呼入量排名前三位的是临?#30465;?#38738;岛、济宁、潍坊。除夕当日呼入电话量7个,占春节期间话务量的15.56%,其中?#21644;?#30005;报修2件。

????春节期间,国网山东省电力公司95598呼入电话量46667个,较去年春节期间41109个上升13.52%。其中:业务咨询16164件,占54.03%;?#25910;?#25253;修11564件,占38.65%;客户投诉131件,占0.44%。?#25910;?#25253;修平均到达现场时间13.26分钟,平均?#25910;?#24674;?#27492;?#30005;时间22.73分钟。除夕当日呼入电话量9195个,占春节期间话务量的23.39%,其中:?#25910;?#25253;修2207件。

????春节期间,电力?#27809;?#20351;用各类电子渠道服务比例不断提升,山东省电力公司微信平台服务?#27809;?484个;电力彩虹营业厅网站服务?#27809;?57个,受理?#27809;?#35785;求504件。通过各渠道受理?#27809;?#19994;扩业务7940笔,交费业务719.83万笔,除夕当天受理业扩业务3659笔,交费业务150.30万?#30465;?/p>

????春节期间,全省125座高速服务区快充站、1382座城区公共、公交充电站共9396台充电桩运营情况正常。共完成充电服务59044次,充电电量232.18万千瓦时,充电?#23458;仍?#38271;153.36%。

4887王中王鉄算盘四肖中特
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